This Privacy Policy explains how Removal Companies Putney collects, uses, stores and protects personal data relating to customers and prospective customers in the Putney area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided by Removal Companies Putney to individuals and businesses located in or using services in the Putney area.
Removal Companies Putney is a removals service provider operating in the Putney area. In the context of applicable data protection laws, Removal Companies Putney acts as a data controller in relation to the personal data it collects and processes about customers, prospective customers and their representatives.
This Privacy Policy applies to personal data collected during enquiries, bookings, service delivery, customer support interactions and related communications, whether in person, by telephone, in writing or through other communication channels.
We may collect and process the following categories of personal data about you:
Identification data, such as name, title and contact person details for business customers. Contact details, such as correspondence address, collection and delivery addresses, email address and other contact information you choose to provide. Service information, such as details of your removal requirements, property access information, inventory details, dates and times of moves, special handling requirements and any additional services requested. Billing and payment data, such as billing address, limited payment details and records of invoices, payments and refunds. Communication records, including records of enquiries, quotations, complaints, feedback and other communications with you. Technical and usage data, where relevant, such as information about how you use our services, and limited technical data where you interact with our online tools, subject to applicable laws.
We collect personal data directly from you when you request a quotation or make an enquiry, book a service, communicate with us by phone or in writing, provide feedback or interact with us in connection with our removal services.
We may also receive personal data about you from third parties where you have authorised them to share your details with us, for example estate agents, relocation companies or business partners involved in organising your move.
We process your personal data only where we have a lawful basis to do so under the UK GDPR. Depending on the circumstances, we rely on the following lawful bases:
Contract: To take steps at your request before entering into a contract and to perform a contract with you, such as providing quotations, booking and carrying out removal services and communicating with you about your booking. Legal obligation: To comply with legal and regulatory obligations, such as tax, accounting and insurance requirements, record keeping obligations and responding to lawful requests from authorities. Legitimate interests: To pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries, training staff, preventing fraud and ensuring the security of our operations. Consent: In limited circumstances, where we rely on your explicit consent, such as for certain marketing communications where required by law. You can withdraw your consent at any time.
We use personal data for the following purposes:
To provide quotations, respond to your enquiries and manage your requests. To set up, manage and fulfil your removal bookings and related services. To plan and carry out collections, transportation and deliveries at agreed addresses. To handle payments, invoicing, receipts and refunds. To provide customer support, handle complaints and resolve disputes. To manage our relationship with you, such as notifying you about changes to our services or terms. To maintain business records and comply with legal, regulatory and insurance obligations. To protect our rights, property and safety, and that of our staff, customers and the public. To analyse and improve our services and operations, including training and quality assurance.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary and lawful, including:
Service providers acting as data processors who assist us with delivering our services, such as IT providers, secure data storage providers, payment processing providers, accounting and administration support and customer service tools. Professional advisers, such as accountants, auditors, legal advisers and insurers, to obtain professional services and comply with our legal obligations. Business partners and subcontractors, such as additional removal teams, storage facilities or specialised transport providers, where this is required to fulfil your booking and provide the services you requested. Public authorities, law enforcement and regulators, where we are required to do so by law or where necessary to protect our legal rights.
Whenever we use data processors, we ensure they are bound by written contracts that require them to process personal data only on our instructions, to keep it secure and to comply with applicable data protection laws.
In the normal course of business, we aim to keep your personal data within the United Kingdom or other jurisdictions that provide a comparable level of data protection. Where it becomes necessary to transfer personal data to countries outside the United Kingdom or European Economic Area that may have different data protection standards, we will take appropriate safeguards to protect your data, such as using standard contractual clauses or other safeguards recognised by data protection law.
We retain personal data only for as long as necessary for the purposes for which it was collected, to meet legal, accounting or reporting requirements or to resolve disputes.
In most cases, customer and booking records will be retained for a period aligned with statutory limitation periods and accounting standards. When personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures and applicable laws.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to authorised personnel, using secure systems and taking reasonable steps to ensure that our staff and processors protect your data in line with legal requirements and our internal policies.
While we take reasonable steps to safeguard your information, no data transmission or storage system can be guaranteed as completely secure. You are encouraged to take care when sharing personal data with us and to contact us if you suspect any misuse of your personal information.
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal limitations. Your rights include:
Right of access: You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you. Right to rectification: You can request correction of any incomplete or inaccurate personal data we hold about you. Right to erasure: You can request deletion of your personal data where there is no good reason for us to continue processing it, subject to legal or contractual obligations. Right to restriction: You can request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or our legitimate grounds for processing. Right to data portability: You can request that we provide certain personal data to you or to another controller in a structured, commonly used and machine-readable format, where the processing is based on consent or contract and carried out by automated means. Right to object: You can object to processing of your personal data based on our legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds. You also have the absolute right to object to direct marketing. Rights related to consent: Where we rely on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you should contact us using the contact methods made available on our service materials or through our usual communication channels. We may need to verify your identity before responding to your request.
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioners Office or, where applicable, another supervisory authority.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will apply to all customers and prospective customers in the Putney area from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you are in search of the most reputable removal companies Putney, then you should call our movers today. We deliver the most affordable prices around.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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