These Terms and Conditions set out the basis on which we provide household and commercial removal and associated services to customers in Putney and the wider area. By booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not proceed with a booking or use our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation we issue.
Goods means the items of furniture, personal effects, office equipment and any other property which you ask us to move, handle, store or dispose of.
Premises means the collection address, delivery address, any interim storage location and any other premises at which we may be required to provide services under the Agreement.
Services means removal, packing, unpacking, loading, unloading, transport, handling, storage and any related services that we agree to provide to you.
We, us, our means the removal company providing the services.
You, your means the customer, whether an individual, partnership, company or other legal entity, who books or uses the services.
We provide residential and commercial removal services in Putney and surrounding areas, including packing, loading, transporting, unloading and, where agreed, storage and waste-related services. The exact scope of the services will be as described in our written quotation or booking confirmation.
Any additional services requested on the day of the move or after the Agreement is formed will be provided at our discretion and may incur additional charges. We are not obligated to perform services that go beyond what is reasonable and safe for our staff, vehicles and equipment.
A quotation may be provided following an in-person survey, video survey, telephone consultation or written description supplied by you. Quotations are based on the information you provide, including the volume of goods, access conditions, distance, any special handling requirements and the dates requested.
Quotations are usually valid for a limited period, which will be stated in the quotation. After that period, we may vary or withdraw the quotation.
Your booking is only confirmed once we have issued written confirmation of acceptance and, where required, received any deposit or advance payment. Until that point, dates and times may be offered subject to availability and are not guaranteed.
You are responsible for ensuring that all information you provide for the quotation and booking is accurate and complete. If the information is incorrect or incomplete, we may adjust the price, change the services or, in serious cases, suspend or cancel the services.
You must ensure that suitable access is available at all collection and delivery addresses, including sufficient space for our vehicles to park, load and unload safely and legally. It is your responsibility to obtain any necessary parking permits or authorisations from local authorities or property managers in good time before the move.
If access is restricted, unsafe, significantly different from what you described at the time of quotation, or if parking arrangements are inadequate, we may charge additional fees to cover extra time, equipment or personnel, or we may refuse to carry out part or all of the services if we consider it unsafe or unlawful to proceed.
You should ensure that floors, walls, lifts and communal areas are appropriately protected as required by building rules or management companies. We will take reasonable care when moving goods, but we are not responsible for pre-existing damage or defects at the premises.
You are responsible for:
Ensuring that goods are properly packed, labelled and prepared for removal, unless you have specifically booked a packing service with us.
Separating and clearly identifying items that are not to be moved, and ensuring that only goods intended for removal are made available to our staff.
Removing and safely disconnecting any appliances, fixtures, fittings or electronic items before the move, unless we have expressly agreed in writing to perform this work.
Securing valuable and fragile items appropriately. You are advised not to send jewellery, cash, important documents or high-value items in general shipments unless agreed in writing in advance.
Being present, or appointing an authorised representative to be present, at both collection and delivery locations to provide instructions, sign documents and confirm that services have been completed.
Unless we have otherwise agreed in writing, we do not carry or handle certain items, including but not limited to:
Hazardous or prohibited materials such as gas cylinders, flammable liquids, explosives, firearms, ammunition, chemicals, toxins or asbestos.
Perishable goods that require special storage conditions, including refrigerated or frozen items.
Livestock, pets, plants or other living organisms.
Items of exceptional value such as fine art, antiques, precious metals, jewellery, collections or similar articles, unless we have agreed special terms in advance.
If we discover that excluded items are included in your goods without our knowledge, we may remove, dispose of or leave such items at your risk and may charge you for any related costs or losses.
The price for the services will be set out in our quotation or booking confirmation. Unless otherwise stated, prices are exclusive of any additional charges such as congestion charges, tolls, ferries, parking fees, storage fees and disposal charges, which may be added separately where applicable.
We may require a deposit or full prepayment to secure your booking. The amount and due date will be specified in your quotation or confirmation. Where payment terms are specified, you must comply with them, and failure to do so may result in cancellation or suspension of the services.
Payment must be made using the approved methods described in our quotation or confirmation. Time for payment is of the essence. If payment is late or incomplete, we may charge interest on overdue amounts, suspend performance of the services, or withhold delivery of goods until full payment has been received.
Where services are provided to a business customer, you agree to pay all applicable taxes, charges and fees. You also agree that we may issue invoices electronically.
You may cancel or postpone your booking by giving us written notice. The following cancellation charges may apply, unless stated otherwise in your quotation or confirmation:
Where more than a specified number of working days notice is given before the scheduled service date, you may cancel with reduced or no charge, apart from any non-refundable fees clearly identified at the time of booking.
Where shorter notice is given, we may charge a percentage of the agreed price to cover our lost time and costs, up to the full price for cancellations or postponements on the day of the service.
If we need to cancel or postpone the services due to circumstances beyond our reasonable control, such as severe weather, accidents, road closures, illness or equipment failure, we will notify you as soon as reasonably possible and offer a revised date. We will not be liable for any consequential loss arising from such delays or cancellations.
If you ask us to carry out additional work or change the service after the Agreement is formed, we may agree new charges and timescales. Any variation to the Agreement will only be effective if confirmed by us in writing.
We may alter the method, route or vehicle used to carry out the services, provided that this does not materially prejudice you and remains reasonable for the nature of the move.
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods or property will be subject to the limitations and exclusions set out in this section.
We are not liable for loss or damage arising from your failure to comply with these Terms and Conditions, including inadequate packing where you have chosen to pack your own goods, improper labelling, or including prohibited or hazardous items.
We are not liable for loss or damage resulting from inherent defects, natural deterioration, pre-existing damage or conditions beyond our control, such as atmospheric or climatic conditions, infestations, or changes in humidity or temperature.
We are not liable for indirect or consequential loss, including loss of profits, loss of use, loss of opportunity, or emotional distress.
Where we are found liable for loss of or damage to goods, our liability will generally be limited to a reasonable amount based on the cost of repair or replacement, taking into account age, condition and depreciation, subject to any specific limits stated in your quotation or confirmation.
You must notify us in writing of any visible loss or damage as soon as reasonably practicable and, in any event, within a reasonable time after completion of the services or delivery of the goods. Failure to provide timely notice may affect our ability to investigate and may reduce or extinguish any liability.
We maintain insurance that is appropriate for a removal company operating in our service area. The level of cover and any applicable limits or exclusions may be set out in our quotation or confirmation and may be confirmed on request.
It is your responsibility to consider whether the cover included is sufficient for your needs. If you require additional or specific insurance, you should arrange this independently or ask us in advance whether we can offer extended cover for an additional charge.
Any times or dates given for collection, delivery or completion of services are estimates only and are not guaranteed, unless expressly stated otherwise in writing. We will use reasonable efforts to meet agreed times, but delays may occur due to traffic, weather, access issues, or other circumstances outside our reasonable control.
We are not liable for losses arising from delays that are not within our reasonable control. If a delay materially affects the services, we will discuss with you any reasonable adjustments or rescheduling that may be required.
Any waste removal or disposal services we provide must comply with applicable waste and environmental regulations. We only transport and dispose of waste through lawful channels and at licensed facilities as required by law.
You must clearly identify items that are to be disposed of rather than moved, and you must not include hazardous or prohibited waste with general household or office waste unless we have agreed in writing and you have provided all necessary information and documentation.
If non-compliant or hazardous waste is found amongst your goods without our prior agreement, we may refuse to transport or dispose of it, return it to you, or arrange specialist disposal at your cost. You may also be liable for any fines, penalties, clean-up costs or other losses arising from your failure to comply with waste regulations.
Where we provide storage, either directly or through a third party, your goods will be stored in a manner and location we consider appropriate. Storage may be subject to additional terms, which will be provided to you where applicable.
Storage charges must be paid in accordance with the agreed payment terms. If you fall into arrears, we may exercise a lien over the stored goods and, after giving reasonable notice, may sell or dispose of them to recover unpaid charges and any associated costs.
We have a legal right to withhold or sell some or all of your goods until you have paid all outstanding charges and any other sums due under the Agreement. This right applies to goods in our possession, including goods in storage.
If we exercise the right of lien and you do not settle the outstanding sums within a reasonable time after notice, we may sell or dispose of the goods and apply the proceeds to discharge the debt and costs of sale. Any surplus, after lawful deductions, will be returned to you.
We will handle personal data in accordance with applicable data protection laws. We will use your personal information to provide the services, manage your booking, handle payments and communicate with you. We may also use your data to meet legal obligations and to improve our services.
We will not sell your personal data to third parties. We may share your information with trusted service providers where necessary for the performance of the services, such as subcontractors, storage facilities or payment processors, and where required by law or regulation.
If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can seek to resolve the issue promptly. You should provide a clear description of the problem, relevant dates and any supporting information.
We will investigate your complaint and aim to respond within a reasonable time. Where appropriate, we may offer remedial action, a partial refund or other resolution, subject to the liability limitations set out in these Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue in full force and effect.
We may update or amend these Terms and Conditions from time to time. The version in force at the time your Agreement is formed will apply to your booking, unless we have agreed otherwise in writing.
No waiver of any breach of these Terms and Conditions shall be effective unless in writing and shall not be deemed a waiver of any subsequent breach. No person other than you and us shall have any rights to enforce any term of the Agreement.
If you are in search of the most reputable removal companies Putney, then you should call our movers today. We deliver the most affordable prices around.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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